Case Managers support and empower people living with HIV and HIV-negative people by offering free, one-on-one care to people in the Lower Mainland whether or not you have ID. We work with people of all ages, identities, and experiences.

We provide services by phone, in-person, and on occasion, virtually, through appointments, drop-in, and outreach. The Case Manager will work towards clients’ goals, offering assistance navigating regional, provincial, and federal supports (e.g. Old Age Security Pension, disability assistance) care coordination, and referrals to maximize health and wellness, including mental, cultural, sexual, and social wellness, and clinical outcomes
related to HIV.

We use tools from social work, although not everyone is a social worker, and offer a case management approach that matches Ribbon's purpose and values. 

Connecting with a Case Manager

Our communities are welcome to connect with a case manager anytime. You do not need a referral.

If you are living with HIV:

• give us a call (604-893-2201)
• send us an email ([email protected])
• drop in at 1101 Seymour St., Vancouver, Monday - Thursday from 10am - 4pm (except statutory holidays, including Easter Monday)

If you are HIV-negative:

• give us a call (604-893-2201)
• send us an email ([email protected])
• drop in at 1101 Seymour St., Vancouver, Monday - Thursday from 10am - 4pm (except statutory holidays, including Easter Monday)
• complete this form and we will reach out to you